At Hiva Professionals, we are dedicated to delivering top-tier accounting, corporate compliance, tax, intellectual property, and legal support services. Due to the immediate allocation of professional resources, technology infrastructure, expert time, and administrative costs upon order confirmation, Hiva Professionals maintains a strict No-Refund and Non-Transferable Policy.
Please review this policy carefully to understand your rights regarding service engagements and cancellations.
1. STRICT NO-REFUND & NON-TRANSFERABLE POLICY
- All Sales Are Final: All payments made to Hiva Professionals for consulting, filing, accounting, legal, or technology enablement services are strictly non-refundable and non-transferable.
- Immediate Resource Allocation: Once a transaction is completed or an order is placed, resources, personnel time, and digital systems are instantly assigned to your engagement. Consequently, no monetary refunds, bank transfers, or service credits will be issued under any circumstances.
- No Service Reallocation: Payments made for a specific service or engagement cannot be reallocated, swapped, transferred, or credited toward any other service, project, or entity.
- Service Fulfillment Boundary: Our service obligation regarding digital onboarding, portal setup, or preliminary assignment handling is deemed fulfilled upon granting access or commencing work. Ultimate statutory outcomes, government approvals, or client decision changes do not entitle the client to a refund or service exchange.
2. CLIENT SATISFACTION & SUPPORT ESCALATION
While monetary refunds and service transfers are not provided, Hiva Professionals is committed to high quality service execution and client care.
- Reporting an Execution Issue: If you encounter an operational discrepancy, platform issue, or are dissatisfied with how your assignment is being handled, you may submit a support ticket via our client portal or email us using your registered email address.
- Management Escalation: Support requests are assigned to an Engagement Manager who will make reasonable efforts to resolve internal execution errors, re-assign staff, or expedite pending internal deliverables.
- Operational Disambiguation: Disagreements regarding government delays, statutory rejections, or client-side documentation deficiencies do not constitute grounds for service cancellation, monetary claims, or service credits.
3. STATUTORY PENALTIES, TAXES, & OUT-OF-POCKET EXPENSES
- Government Fees & Third-Party Charges: All government statutory fees, stamp duties, regulatory filing costs, notary charges, and third-party fees paid or payable to external authorities are strictly non-refundable and non-transferable under all circumstances.
- Accuracy & Penalties: Hiva Professionals provides assistance based entirely on documents and information furnished by the Client. The Client remains solely responsible for the accuracy and completeness of all data. Hiva Professionals assumes no liability for paying any statutory penalties, late filing fees, interest, or taxes imposed by authorities due to inaccurate, delayed, or incomplete client submissions.
4. EXCLUSIONS & FACTORS OUTSIDE OUR CONTROL
No refunds, credits, or fee transfers will be granted for delays, rejections, or failures resulting from factors beyond Hiva Professionals' direct control, including:
- Government Decisions & Rejections: Rejection or refusal of applications (e.g., trademark objections, corporate name rejections, GST cancellations) by statutory bodies or government controllers.
- Government Portal Issues: Technical outages, portal backlogs, maintenance windows, or system errors on official platforms (such as MCA, Income Tax, GSTN, or IP India).
- Client Non-Cooperation: Failure by the Client to furnish required KYC documentation, signatures, verification codes, or necessary data in a timely manner.
- Independent Professionals: Operations or advice provided by independent external professionals or third-party contractors not directly employed by Hiva Professionals.
5. FORCE MAJEURE
Hiva Professionals shall not be held liable or considered in default of its obligations for any failure or delay in performance resulting from events beyond reasonable control. Such events include acts of God, natural disasters, floods, fires, epidemics, pandemics, wars, civil unrest, terrorism, changes in statutory laws, labor strikes, or national power/internet blackouts. Service obligations and timelines will be suspended for the duration of any such event.
6. CONTACT INFORMATION
By engaging with Hiva Professionals, you explicitly consent to receive transactional, operational, and periodic service communications via email, phone, SMS, or instant messaging channels (e.g., WhatsApp).
